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NightGuard App Support

Last Updated: 2025-11-07
Contact: NightGuard@vectrakode.com

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1. Overview

NightGuard is an iOS app for sleep analysis and insights. For issues, data requests, or feature suggestions, check the FAQs below or contact us via email.

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2. Contact Us

• Support Email: NightGuard@vectrakode.com
• Include: device model, iOS version, app version, steps and time

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3. FAQs

3.1 HealthKit Permissions

If data is missing, re-toggle permissions in iOS Health and re-trigger sync in the app.

3.2 iCloud Sync

Ensure iCloud is enabled; temporary delays may occur due to network/system.

3.3 Location & Weather

Grant location to enable local weather insights; check network if unavailable.

3.4 Notifications

Allow notifications and check Focus/Low Power modes if not received.

3.5 Subscriptions

Manage in App Store; use “Restore Purchases” in-app if available.

3.6 Data Accuracy

Results depend on sensors and are not medical advice.

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4. Data & Privacy

For export or deletion requests, contact us. Mark GDPR/CCPA request type in your email.

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5. Compatibility

Some features require Apple Watch or supported sensors.

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6. Known Issues

Intermittent sync delays or crashes—please share steps/time to help us diagnose.

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7. Legal

• Privacy Policy: see ./privacy.en.html
• Terms of Use (if available): ./terms.md

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8. Version & Updates

Check App Store release notes; material changes will be announced here.